Please read the following statements carefully so that you will understand the procedures for this session. Please sign your name after you have read this information.
If you are seeking to file bankruptcy, please call and speak with one of our certified bankruptcy counselors. Our bankruptcy department can be reached at 888-767-9155 ext 3 or Randy@adebtcoach.org
A Debt Coach Credit Counseling Services, Inc., has over 20 years of experience educating consumers and clients about money and credit. Our counselors have completed the certification program with The Center for Financial Certifications and are required to continue their education yearly to maintain this highly regarded certification. Our agency is a member of the Association of Independent Consumer Credit Counseling Agencies (AICCCA). The Association of Independent Consumer Credit Counseling Agencies has high standards for quality credit counseling and financial education, and our agency complies with those standards. In addition, our agency is certified by Bureau Veritas (BV) to meet the ISO 9001:2008 standards. BV is an independent third-party organization that reviews and monitors entities who provide social services.
A Debt Coach is a non-profit agency. We are organized and operating in accordance with Section 501(c) (3) of the Internal Revenue Code. A Debt Coach receives funding in the form of grants from banks and other financial institutions that support financial counseling. We do not pay or receive fees or other considerations for referrals of debtor students to our agency. A Debt Coach is obligated to provide your certificate promptly upon completion of counseling/instruction, and we will do this within one business day upon the completion of your course. You will only receive your certificate upon completion of counseling. The Executive Office for the United States Trustee (EOUST) can potentially review client information as needed. The EOUST has only reviewed and approved pre-filing credit counseling and post-filing debtor education services.
If you are completing this process in-person or by phone, your counselor will ask you questions about your budget, assets, creditors, and factors that led you to consider bankruptcy. After reviewing all your information, your counselor will conduct an analysis of your financial situation and explore your options with you and develop an individualized action plan for dealing with them. Upon completion of this counseling, your counselor will provide you with copies of all this information.
If you are taking this program online, the program will ask questions about your budget, assets, creditors, and factors that lead you to consider bankruptcy. There is a requirement by law that you must interact with your counselor in the counseling process. Your counselor will discuss the factors/reasons leading you to why you are considering bankruptcy, and review your budget, creditors, and assets. Your counselor will conduct an analysis of your financial situation, explore all alternatives to resolve your credit problems, and develop an individualized written action plan for dealing with your situation. The quality of your counseling session does not depend upon whether you decide to file for bankruptcy or not.
In addition, the quality of the counseling session will not be diminished if you complete the counseling session by telephone. Once this is complete you will be notified by email to log back into the program where you can print copies of all this information.
At the conclusion of the counseling, you will be provided with a certificate that you will need, should you decide to file for bankruptcy. The certificate of completion will be issued no later than one business day after you complete the counseling session. You will only receive the certificate if you complete the entire session. There is no charge for the generation of the certificate. As an approved agency, this certificate is valid for180 days after the date and time the counseling is completed.
A Debt Coach Credit Counseling certified consumer credit counselor will be conducting this session. While he/she has expertise in helping those with financial problems, he/she cannot provide you with legal advice. In fact, this session is designed to provide you with information and alternatives; it is not intended to take the place of a consultation with an attorney to explore your legal rights and options.
To help cover the cost of providing this session to you, this agency charges a fee. The cost is $25.00 for a single and $25.00 if you will file jointly, payable by debit/credit card. The fee is the same for both internet and phone counseling. You may be eligible for a waiver of this fee based on your lack of ability to pay. A waived fee is based on 150% poverty guidelines updated periodically by the US Department of Health and Human Services. If you think you qualify for a waiver, please call 888-767-9155 or Contact Us.
If you are charged a fee and during the counseling process, we find that you should have had your fee waived, then the counselor will notify you, and a refund to you will be issued within 1 week. The $25.00 fee includes any fees associated with the generation of the certificate.